Our company has been meeting the home service needs of Albany, NY for more than 90 years. Originally founded as Farrell Brothers, we appreciate the tradition and history of Albany’s older homes. But just because our residences were built in the era of the Model T, doesn’t mean they have to run like one.
Over time, we have become the experts in keeping older homes operating at peak efficiency. Our team of expert HVAC technicians can identify the best solutions for your particular needs—because a system that may work great in a brand new home might not be the best choice for an older structure. That is, uniquely, our area of expertise.
Now that our company has adopted Direct Energy’s One Hour Heating & Air Conditioning mantle, we are pleased to offer guarantees that reflect the ethics that have guided our business since the beginning. Joining this well-known and respected franchise has also given us access to resources and support that will help our business continue to grow and prosper.
Hear first-hand about the One Hour Heating & Air Conditioning experience.
We're very happy with the new system, and Farrell Brothers even sent us an email saying if we had any problems with anything during the hurricane that just went through the Northeast, to call them and they'd be there. They'll also service the new unit every year, and I have the sense any time I have a question or problem, they'll do their best to help us out.
I think this is a top notch professional company, thank you for the great job guys!
They serviced both heaters and replaced the pipe leading from my hot water heater to my chimney. They also replaced a coupling. Everything went very well. Farrell Brothers was prompt, thorough, and offered great suggestions about the work.
My second floor tenant complained that her apartment was cold. I investigated and found the thermostat was calling, the circulator was running, the pilot was on, but the gas valve wouldn't open. I called Farrell Bros. who had installed the heating system about a year and a half ago. They caught a technician on his way back to the office and diverted him to my location. The tech determined that the electric flue damper was not opening, which prevented the gas valve from opening. The tech opened the flue stack and found a dead bird jamming the damper in the closed position. We removed the bird, the problem was solved and I was totally satisfied.
I was very pleased with the installation of the new equipment and while it wasn't able to be completed in 1 day, Farrell Brothers installers returned promptly on successive days to complete the installation. During the 3 days that it took to complete the job, I had reason to call Randy with various questions and he was always available and patient and answered all of my questions and resolved all of my issues to my satisfaction.
Jake and Ryan worked steadily throughout the day and were polite, respectful and kept me informed throughout the day about their activities. He answered all my questions thoroughly, with relevant information, and did not 'talk down' to me. The pricing seemed to be in line with other companies offering the same services/products. I also found the office staff to be very responsive to my calls/ questions. I would not hesitate to use Farrel Bros. again for any of the services they provide.
At One Hour Heating & Air Conditioning, the warranties and guarantees are industry leading because of our experienced technicians and the high are state-of-the-art, guaranteed quality parts we use. Our technicians are friendly, clean, polite, drug tested and experienced—and our techniques!
SKILLED PROFESSIONALS—Our employees are skilled at their craft, have apprenticed with master technicians, take continuing education courses, and regularly attend seminars.
FRIENDLY & COURTEOUS—If our technician smokes or swears in your home or on your property, you don’t pay a penny for the service.
CLEAN—If our technician doesn’t wear shoe covers inside your home, or leaves your home without cleaning up, you don’t pay a penny for the service
DRUG & ALCOHOL FREE—Our employees go through an extensive battery of background checks before being hired, and random drug tests, where permitted by law, throughout their tenures.